As a trusted local Lower Clapton florist proudly serving both households and businesses nearby, we are dedicated to delivering beautiful, fresh flowers every time. Our team sources the finest blooms to ensure that your arrangements arrive vibrant and in perfect condition. At Lower Clapton Florist, your satisfaction is our primary concern, which is why we have created a clear and fair Returns, Refunds & Complaints policy for all our customers in the community.
All flower arrangements from Lower Clapton Florist are backed by our Fresh Flowers Guarantee. We assure you that every bouquet is prepared using freshly cut florals, hand-arranged just before delivery. We want you to enjoy your flowers for as long as possible, and you should expect your blooms to stay fresh for at least 5 days from the day of delivery, provided they are cared for according to our included instructions.
We understand that sometimes, despite our best efforts, flowers can incur damage during transit. If your flowers arrive damaged or not as described, please inform us within 24 hours of receipt. Retain all packaging and the flowers themselves, as this may be needed to assess the issue. Photos of the packaging and the damaged bouquet will help us resolve your case swiftly. Our team is here to assist you, making it our priority to resolve damaged-on-arrival reports as smoothly and promptly as possible.
Your flower arrangement should remain fresh and beautiful for at least 5 days from delivery, depending on the type of flowers and how they are cared for. If your flowers wilt or deteriorate noticeably within this freshness window, despite proper care, please let us know as soon as possible. Providing a photo helps us understand and address your concern. These cases are rare, but should they occur, we are committed to making things right.
We offer two main options if you experience any issues covered by our policy: a full refund or a replacement arrangement delivered at the earliest opportunity. Depending on your preference and the specific situation, our team will work with you to determine the most suitable resolution.
Refunds are processed back to your original payment method promptly upon approval. Alternatively, replacements are handcrafted and delivered to you at no extra charge. If for any reason we are unable to fulfill your requested flowers, we will inform you and offer a suitable substitution or a refund.
Your feedback matters to us. If you are not fully satisfied with your experience or have a complaint regarding your order, please contact us promptly with the details. We take each concern seriously, investigating thoroughly and responding as quickly as possible—typically within 1-2 business days. We are committed to resolving all complaints fairly, ensuring every customer enjoys the highest standard of service from Lower Clapton Florist.
We have served Lower Clapton's families and businesses with integrity and care for years, and we value every relationship we build in the community. Should you need support with a return, refund, or have a complaint, rest assured we are here to help and keep the Lower Clapton area blooming beautifully with fresh flowers, every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
