Online Flower Delivery Terms & Conditions at Lower Clapton Florist

Introduction

Welcome to the Terms & Conditions governing the use of the online florist services provided by Lower Clapton Florist. These terms are specifically tailored for our online customers purchasing fresh flowers, floral arrangements, and related gifts for delivery in Lower Clapton and its surrounding areas. By placing an order with us online, you agree to be bound by these Terms & Conditions. Please read them carefully before confirming your order.

Scope of Service

Lower Clapton Florist provides a wide selection of flowers and floral gifts available for purchase through our website. Orders placed via our online store are intended for delivery throughout Lower Clapton as well as the neighbouring districts. These terms apply exclusively to online transactions and may be updated periodically, with immediate effect upon posting.

Order Process

To ensure a seamless flower delivery experience in Lower Clapton, we have set out the following steps for placing and fulfilling an order:

• Product Selection: Browse our curated selection of bouquets and arrangements. Click on the product details for descriptions, sizes, and any customisable options. Please note that all items are subject to availability, especially during peak seasons.
• Customisation: Where available, you may select preferences such as colour, specific flowers, or add personalised messages. Any custom requests must comply with the options provided at checkout.
• Recipient Details: Enter the full and accurate address, including postcode, and contact details of the recipient. We require these for timely and accurate delivery. Deliveries are made to Lower Clapton and surrounding areas as defined at time of purchase.
• Delivery Date: Choose from the available delivery dates. We endeavour to deliver on your selected day but please be mindful that deliveries may be affected by unforeseen circumstances (e.g., severe weather, supply delays).
• Order Confirmation: Once you have reviewed your basket and confirmed all details, proceed to checkout. You will have a chance to review your order before final submission.
• Order Acceptance: After payment is submitted, you will receive an email confirmation summarising your order. This confirmation serves as our acceptance of your order, subject to product availability and successful payment processing.
• Dispatch & Delivery: Your floral arrangement will be professionally prepared and dispatched on the requested delivery date. Where delivery cannot be completed as planned (e.g., recipient not present), we will attempt redelivery or contact the recipient where possible. For properties without suitable safe-dropping points, we reserve the right to liaise with neighbours or return the flowers to our shop, after which alternative arrangements may need to be made.

Payments

Payments on our site are secure and subject to the following:

• Accepted Methods: We accept major UK credit and debit cards. Alternative digital wallets or payment platforms may be offered at checkout.
• Pricing: All prices are listed in Pounds Sterling (£) and include VAT where applicable. Delivery charges, if any, are clearly stated prior to order confirmation.
• Payment Terms: Full payment must be received at point of order. Orders will not be processed or delivered without successful payment authorisation.
• Cardholder Responsibility: You confirm that the payment method used is yours or that you have authorisation from the cardholder.
• Errors in Payment: If any pricing or payment error is detected, we will notify you as soon as possible and provide options to amend the order, complete the transaction, or cancel for a full refund.

Cancellations & Changes

We strive to accommodate changes where possible, bearing in mind the highly perishable nature of flowers:

• Order Amendments: Amendments (such as changing address, date, or message) should be requested as soon as possible. We cannot guarantee changes received less than 24 hours before scheduled delivery.
• Cancellation Policy: Orders can be cancelled without charge if requested at least 24 hours before the arranged delivery date. Cancellations received after this point may not be possible or may incur a charge up to the full order value if preparation or dispatch has commenced.
• Refunds: For cancelled orders processed within the permitted window, refunds will be issued to the original payment method within 5-7 business days, subject to normal banking times.
• Non-Delivery: Should we be unable to fulfil your order due to stock shortages or other unforeseen circumstances, we will offer an alternative product of equal or higher value, or a full refund, subject to your preference.

Substitution Policy

Occasionally, particular flowers or packaging may not be available due to seasonal fluctuations or events outside our control. In such cases, we reserve the right to substitute with flowers or gifts of equal or greater value, maintaining the style and colour scheme of your original order. We will endeavour to inform you when significant substitutions are necessary.

Delivery Terms

Our delivery service covers Lower Clapton and surrounding areas. By placing an order, you agree to the following delivery terms:

• Timing: While we strive to deliver at your requested time, delivery time slots cannot be guaranteed. All deliveries are made during our published business hours.
• Failed Delivery: If a recipient is unavailable, we will use the contact information provided to attempt redelivery, leave the flowers with a neighbour, or leave a delivery note. If neither is possible, the order may be returned to our premises and alternative arrangements made at an additional cost.
• Incorrect Address: You are responsible for providing correct delivery information. We take no responsibility for delayed or failed deliveries caused by incorrect or incomplete addresses.
• Delivery Confirmation: We will confirm delivery completion via the details you provided during checkout. Photographic evidence may be retained for proof of delivery.

Product Quality & Care

We pride ourselves on the freshness and quality of our flowers. On receipt, please follow any care instructions provided. Flowers are a perishable product, and lifespan will vary based on species and care conditions. In the unlikely event your order is not up to standard, contact us as soon as possible with evidence, and we will investigate. Quality concerns reported more than 48 hours after delivery may not be eligible for remediation, given the nature of the products supplied.

Liability

While every effort is made to ensure timely and accurate delivery of premium quality flowers, the following terms apply to our liability:

• Limits of Liability: Lower Clapton Florist is not liable for indirect, consequential, or economic loss arising from delivery delays, product substitutions, or quality degradation caused by external factors beyond our reasonable control (such as adverse weather, courier issues, incorrect addresses, or recipient unavailability).
• Maximum Liability: Our maximum liability for any order, including defective or undelivered products, shall be limited to the sum paid for the affected order.
• Force Majeure: We are not liable for failure to perform any obligation under these terms if prevented by circumstances beyond our control, including (but not limited to) acts of God, fire, flood, strikes, epidemic, or supply failure.

Personal Information & Data

Your privacy and data security are important to us. Information collected during the ordering process is used exclusively to process and deliver your order, and to contact you or the recipient if necessary. We comply with all applicable UK data protection laws. For further details, please refer to our Privacy Policy on our website.

Customer Responsibility

It is your responsibility to review your order confirmation and notify us immediately of any errors. You must ensure that all details, including recipient name, address, and delivery instructions, are accurate. We cannot be held responsible for issues arising from incorrect or incomplete information.

Complaints & Dispute Resolution

Should you have any complaint regarding your order or service, please contact us promptly for resolution. Most issues can be swiftly rectified if reported within 48 hours of delivery. If disputes cannot be resolved to your satisfaction, you may be entitled to refer the matter to an appropriate UK alternative dispute resolution service.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By ordering from us, you submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes arising in connection with your use of our services.

Applicability

These terms apply to all online customers ordering for flower delivery in Lower Clapton and its surrounding areas. Continued use of our online ordering services constitutes acceptance of the most current version of these Terms & Conditions. We recommend reviewing these terms prior to each purchase, as we reserve the right to amend them without prior notice.

Contacting Us

If you have any questions regarding these Terms & Conditions, your order, or require further clarification, please contact us through the means provided on our website. Our team is available during business hours to assist with any aspect of your Lower Clapton flower ordering and delivery experience.